Terms & Conditions | Hillrock Tutors

Terms & Conditions

Last updated: December 16, 2025

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No-Shows

If a Student is unavailable to meet with the tutor at the pre-appointed time, the lesson will be charged in full with no refund given.

Cancellations

Students must give at least 24 hours prior notice in which case no fees will in incurred. If a cancellation is made within 24 hours of said appointment, the Student will be charged the full amount with no refund given.

Late Arrival

In the event a Student is late by 20 minutes or more, a Student will be charged the full amount of the lesson with no refund given.

Inclement Weather

In the event of inclement weather, we will allow the client/tutor to decide the safest option. In the event of cancellation due to weather, the Student will not be charged for the session.

Refund Policy

We do not offer refunds under any circumstance, no matter if prior notice was given. Exceptions may be made only in cases in which a Student cannot attend due to serious illness or the death of an immediate member of the Student’s family. Only under the extreme circumstances of a serious illness or death of a family member will a refund be considered. Official documentation may be required.

Whole Agreement

This agreement constitutes the entire understanding between the parties with regard to the subject matter thereof and the parties waive the right to rely on any alleged expressed or implied provision not contained herein. Any alteration to this agreement must be in writing and signed by both parties.